Woman: Hello. Reception?
Receptionist: Yes. Good morning, madam.
Man: Good morning. I’m calling from room 342. There’s something wrong with the toilet. It won’t flush.
Receptionist: I’ll have someone check it right away, sir. Could I have your name, please?
Man: My name’s Donna Swift. Room 342.
Receptionist: All right. I apologise for the inconvenience. Anything else, madam?
Daniel Swift: Oh, yes. The air-conditioner seems to be out of order, too. It has a strange noise, and it feels too hot in the room even when the air-conditioner is on.
Receptionist: Okay. I´ll send someone up right away, madam. If the problem is not solved within half an hour, I’ll transfer you to another room.
Man: Will the hotel compensate for the inconvenience if I have to change rooms?
Receptionist: Certainly. If the problem cannot be solved, you’ll get a 20% discount on your total invoice.
Man: Thank you very much.
Receptionist: Not at all. Again, I’m sorry for the inconvenience we caused.
USEFUL PHRASES
I’m calling from … . – Telefono per…
There is something wrong with … – C’è qualcosa che non va / non funziona con …
It won’t flush. – Non scarica (il wc)
I’ll have someone check it right away. – Manderò qualcuno a controllare immediatamente.
Could I have your name, please? – Posso avere il suo nome, per favore?
I apologise for … – Mi scuso per…
The … seems to be out of order. – Il… sembra essere fuori uso / fuori servizio.
It has a strange noise. – fa uno strano rumore.
It feels hot in the room. – Fa troppo caldo nella stanza.
I’ll send someone up right away. – Manderò qualcuno di sopra immediatamente.
If the problem is not solved … . – Se il problema non si risolve … .
I’ll transfer you to another room. – Le cambierò camera.
Will the … compensate for the inconvenience? – Ci sarà un rimborso per l’inconveniente?
Certainly. – Certamente.
You’ll get a …% discount on your invoice. – Avrà diritto a uno sconto del … % sul prezzo finale.
I’m sorry for the inconvenience. – Mi scuso per il problema.
USEFUL WORDS
reception – reception
to call – chiamare / telefonare
to flush – scaricare / tirare lo sciacquone
to check something – controllare qualcosa
right away – immediatamente
to apologise (for) – scusarsi per
inconvenience – inconveniente / problema / disguido
to seem –sembrare
out of order – fuori uso / fuori servizio
to send somebody up – Mandare di sopra qualcuno
to solve a problem – risolvere un problema
to transfer – trasferire / spostare
to compensate for … – compensare per
discount – sconto
invoice – fattura / ricevuta
to be sorry for – scusarsi / dispiacersi per
