Poter fare le nostre operazioni bancarie giornaliere via telefono è una grande comodità! Ma quali sono i termini più usati in inglese per questo? Vediamo insieme un piccolo esercizio e il vocabolario principale.
Read the following conversation and try to complete the gaps with the missing parts, then check your answers.
a) have a special account for that
b) to sign up
c) can check your balance
d) automated answering machine
e) all your day-to-day banking over the telephone
f) press the number
g) key in your PIN number
Customer: Can you tell me how the telephone banking services work?
Representative: You can do 1. ______________, 24 hours a day.
Customer: That’s great. How do I access my account?
Representative: Just call the bank, 2. _____________ and listen to the menu of options available.
Customer: How do I choose which option I want?
Representative: Just 3. _____________ for the service stated by the recording.
Customer: What kind of things can I do?
Representative: You 4. ______________, pay bills, order a statement or even transfer money to another bank.
Customer: That’s fantastic! Can I trade stocks and bonds.
Representative: I’m afraid you will have to 5. _______________.
Customer: What about getting help if I have any problems?
Representative: There’s an 6. _______________ and staff are available 9 to 5 seven days a week.
Customer: This sounds great. I’d like 7. __________.
Representative: Alright, can you answer a few questions please?
Key:
1. e
2. g
3. f
4. c
5. a
6. d
7. b
Customer: Can you tell me how the telephone banking services work?
Representative: You can do all your day-to-day banking over the telephone, 24 hours a day.
Customer: That’s great. How do I access my account?
Representative: Just call the bank, key in your PIN number and listen to the menu of options available.
Customer: How do I choose which option I want?
Representative: Just press the number for the service stated by the recording.
Customer: What kind of things can I do?
Representative: You can check your balance, pay bills, order a statement or even transfer money to another bank.
Customer: That’s fantastic! Can I trade stocks and bonds.
Representative: I’m afraid you will have to have a special account for that.
Customer: What about getting help if I have any problems?
Representative: There’s an automated answering machine and staff are available 9 to 5 seven days a week.
Customer: This sounds great. I’d like to sign up.
Representative: Alright, can you answer a few questions please?
day-to-day banking – operazioni bancarie giornaliere
to access – accedere
account – conto corrente
available – disponibile
recording – registrazione
to check your balance – controllare il saldo
to pay bills – pagare le bollette
to order a statement – chiedere l’estratto conto
to transfer money – trasfireri soldi
stocks and bonds – azioni e obbligazioni
to sign up – iscriversi
