Complaint letter – Lettera di reclamo
Ecco come scrivere una lettera di reclamo, con il vocabolario base ed un esempio.
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Dear Manager,
I am really sorry to disturb you with my complaint but now I have really had enough. I have been a regular customer in your bank for twenty-five years now. I have been highly satisfied with your service so far.
However, for several weeks I have experienced such rude treatment from one of your tellers that I refuse to tolerate it any longer. Each time I try to make a transaction through Ms. White, she acts as though I were an annoyance. In one instance, she said she has “no patience in dealing with such petty transactions.” when I wanted to transfer 50 dollars from my account.
I trust that you will speak to her about polite customer service. If she continues to have this attitude, I will move my accounts to another bank. Customers are not an annoyance; we are the ones who pay her salary.
I hope to hear from you soon.
Yours sincerely,
Mr. James Black
Scrivi una lettera di reclamo per il manager di un grande magazzino con le seguenti informazioni:
– sei un consumatore regolare
– sei stufo dell’ignoranza e della scortesia degli assistenti
– volevi compare un cellulare, ma non ti hanno trattato bene e non ti hanno aiutato
– chiedi al manager di ordinare agli impiegati di trattare i clienti con maggiore cortesia
– se non cambia nulla sarai costretto a scegliere un altro negozio
Esempio:
Dear Manager,
I am really sorry to disturb you with my complaint but now I have really had enough. I have been a regular customer in your hypermarket for several years. I have been mostly satisfied with your service so far.
But I have experienced such rude treatment from one of your salesmen that I refuse to tolerate it any longer. I tried to buy an expensive mobile phone last week. I asked for help but the salesman I talked to acted as though I were an annoyance. He was downright rude and just wanted to get rid of me as soon as possible.
I trust that you will speak to your employees about polite customer service. If I continue to experience this attitude, I will definitely do the shopping in the other hypermarket in town.
I hope to hear from you soon.
Yours sincerely,
Ms. Jane Crimson
complaint letter – lettera di reclamo
I am really sorry to disturb you. – Mi dispiace disturbarLa.
I have really had enough. – Non ne posso davvero più.
regular customer – cliente abituale
to be highly satisfied – essere molto soddisfatto
rude – scortese
treatment – trattamento
teller – cassiere
I refuse to tolerate it – Mi rifiuto di tollerarlo
to make a transaction – effettuare un pagamento
she acts as though… – Lei si comporta come se pensasse che…
annoyance – fastidio / seccatura
petty – insignificante
to transfer – trasferire
account – conto
polite customer service – servizio clienti educato
salary – salario / stipendio
