Operator: Good afternoon! Worldwide Communication Services. How can I help you?
Man: Good afternoon. May I speak to Mr Green, please?
Operator: Can I have your name, please?
Man: Yes, my name is George Borkowski.
Operator: Oh, dear. Would you mind spelling that for me?
Man: Certainly. It’s B-O-R-K-O-W-S-K-I.
Operator: Thank you, sir. Please hold on, I’ll put you through.
*****
Operator: I’m afraid, Mr Green is not available at the moment. Can you call later again, or would you like to leave a message?
Man: No, that’s okay. I’ll call back later.
Operator: All right, sir.
Man: When do you expect him back in the office?
Operator: In an hour.
Man: Thank you. Bye.
Operator: Bye.
IMPORTANT PHRASES
How can I help you? – Come posso aiutarla?
May I speak to …? – Posso parlare con …?
Can I have your name, please? – Posso sapere il suo nome per favore?
Oh, dear. – Oh mamma!
Would you mind spelling that for me? – Potrebbe farmi lo spelling?
Certainly. – Certamente.
Please hold on. – Per cortesia attenda.
I’ll put you through. – La metto in comunicazione.
I’m afraid … is not available. – Mi dispiace, … non è disponibile.
Can you call later again? – Può richiamare più tardi?
Would you like to leave a message? – Vorrebbe lasciare un messaggio?
I’ll call back later. – Richiamerò più tardi.
When do you expect him back? – Quando pensa che ritornerà?
IMPORTANT WORDS
to speak to – parlare con
to spell – fare lo spelling
to hold on – attendere
to put through – mettere in comunicazione telefonica
available – disponibile
to leave a message – lasciare un messaggio
to expect – aspettarsi
