Receptionist: Reception. Good morning. How can I help you?
Woman: Good morning. My name’s Amanda Cook. I’m calling form room 317. I wonder if I can extend my stay for two more nights.
Receptionist: Just a moment, please, madam. All right. I´ll extend your reservation until Wednesday.
Woman: When do I have to check out?
Receptionist: You have to check out till noon. Would you like me to arrange you an airport-transfer for Wednesday?
Woman: No, thank you. I’ll get a taxi.
Receptionist: Anything else, madam?
Woman: Oh, yes. There are no clean towels in my room. Could you please have them changed?
Receptionist: Certainly. I’ll send a maid up to your room right away.
Woman: … and one more thing. Can I ask for an extra blanket?
Receptionist: Certainly.
Woman: Thank you very much.
Receptionist: All right, madam. Enjoy your stay.
Amanda Cook: Thank you.
Receptionist: You´re welcome.
USEFUL PHRASES
How can I help you? – Come posso aiutarla?
I’m calling from … . – Chiamo da…
I wonder if I can extend my stay. – Mi chidevo se fosse possibile prolungare il mio soggiorno.
Just a moment, please. – Solo un momento, per favore.
I’ll extend your reservation until … . –É possibile prolungare il suo soggiorno fino a…
When do I have to check out? – Quando devo fare il check-out?
You have to check out till … . – …- Deve fare il check out entro le…
Would you like me to arrange you … ? – Vuole che organizzi …?
I’ll get a taxi. – Prenderò un taxi.
There is/are no … in my room. – Non c’è / ci sono … nella mia stanza.
Could you have it/them changed? – Potrebbe cambiarlo / cambiarli?
I’ll send a maid up to your room right away. – Manderemo una donna delle pulizie nella sua camera immediatamente.
Can I ask for an extra … ? – Potrei chiedere un extra …?
Certainly. – Certamente / naturalmente.
Enjoy your stay! – Le auguro un buon soggiorno!
You’re welcome. – Prego.
USEFUL WORDS
to call – chiamare / telefonare
I wonder if … – Mi stavo chiedendo se …
to extend – prolungare
to check in – fare il chek-in
to check out – fare il check-out
to arrange – organizzare
towel – asciugamano
to have something changed – cambiare / modificare qualcosa
maid – domestica / donna delle pulizie / cameriera
right away – immediatamente
