I.Ascolta il messaggio e inserisci le informazioni mancanti!
Caller: a) ………………..
Contact: b) ………………..
Question: c) ……………….. d) ………………..
Meeting: e) at ……………….. f) on ………………..
Hi, this is George Brown from Swift Trade. I wanted to speak to you about my flight arrangements for Thursday. I can catch a plane that arrives at either 9:15 or 11:30. Can you let me know which one suits you best? Oh, and don’t worry about meeting me at the airport – I’ll take a cab to your headquarters. One thing though, I couldn’t read the address on your fax. Is it Arony Jonos street or Arany Janos? You can phone me or get back to me by e-mail; my address is brown@swift-trade.com (brown at swift hyphen trade dot com). That’s all. See you on Thursday. Goodbye.
Answers:
Caller: a) George Brown
Contact: b) brown@swift-trade.com
Question: c) arrive at 9:15 or 11:30 d) Arony Jonos street or Arany Janos
Meeting: e) at headquarters f) on Thursday
II.Ascolta il messaggio e inserisci le informazioni mancanti!
Caller: a) ………………..
Contact: work phone b) ……………….. or mobile c) ………………..
Problem: d) ……………….. reference number e) ………………..
Call back to f) ………………..
Hello, this is Mike Holland here. I’m just calling about the order you placed yesterday. Reference number is HU54. There’s a bit of a problem, I’m afraid. You ordered 350 boxes, but we can only supply 312 from stock. We’ll send them today. The other batch will be ready to ship in 3 days and we’ll send it express. We’re really sorry about the delay. Please call me back to confirm. My work number is 020 5376 1954 or you can get me on my mobile which is 09782 421349. Bye.
Answers:
Caller: a) Mike Holland
Contact: work phone b) 020 5376 1954 or mobile c) 09782 421349
Problem: d) can only supply 312, rest comes in 3 days Reference number e) HU54
Call back to f) confirm
